The audit aims to assess the readiness of the Public Unit to provide services to residents, including the efficiency of citizen service.

We analyze the service model, the circulation of electronic documents, and compliance with the requirements of interoperability and transactionality.

We check whether the Unit effectively handles various formats of electronic documents and fulfills the tasks resulting from the regulations on modern administration.

The audit assesses the implementation of the security principles described in the documentation.

A key element is also management's commitment to information protection assessment.

The result of the audit is a set of recommendations aimed at raising compliance levels with the Information Security Management System, ensuring better data protection in the organization, and increasing the efficiency of security procedures.

The audit includes an assessment of the Office's preparedness to identify and minimize risks, creating a risk register and plans for their reduction.

We analyze technical and organizational possibilities of inventorying ICT resources, with an emphasis on the automation of change notifications and versioning.

We also check the system for managing permissions to these resources to ensure their security and control.

The audit covers key elements affecting the security of the Unit, focusing on areas such as: 

- quality and scope of employee training,
- security of remote work,
- data processing on mobile devices,
- IT support contracts, backup management,
- and technical and organizational methods of securing information.

We conduct a semi-automatic audit of the compliance of websites with the Web Content Accessibility Guidelines (WCAG) 2.1, published by the Web Accessibility Initiative (WAI).

The Office websites, such as the Public Information Bulletin, are assessed to identify elements that require improvement.

Upon request, we can extend the audit to include tests performed by visually impaired, partially sighted, and hearing impaired based on scenarios and use cases.